Berlin

The Ritz-Carlton, Berlin

Name: The Ritz-Carlton, Berlin
Address: Potsdamer Platz 3, Berlin, 10785, DE
Rating: 9.2

Potsdamer Platz 3, Berlin, 10785

The experience

Luxurious 5-Star Stay in Berlin

Contemporary Art Deco Design: Immerse yourself in elegance in rooms, junior suites, and suites designed with a modern Art Deco style.

Wellness Area and Fragrances Bar: Indulge in relaxation at the wellness area and sip on unique cocktails inspired by luxurious perfumes at the Fragrances Bar.

POTS Restaurant: Delight your taste buds with modern German cuisine at the POTS restaurant.

Book now for an unforgettable stay at The Ritz-Carlton, Berlin, steps away from Potsdamer Platz and with complimentary WiFi throughout the property.

At the hotel

Popular amenities

82 listed

24-hour front desk
24-hour security
Accessible parking
Air conditioning
ATM/cash machine on site
Bar
Bike tours
Breakfast in the room
Cashless payment available
CCTV in common areas

View all amenities

CCTV outside property
Concierge service
Contactless check-in/check-out
Currency exchange
Cycling
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Dry cleaning
Electric vehicle charging station
Emergency cord in bathroom
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Free WiFi
Hand sanitizer in guest room and key areas
Heated pool
Heating
Hiking
Indoor pool
Invoice provided
Ironing service
Key card access
Kid meals
Kid-friendly buffet
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Live music/performance
Luggage storage
Massage services
Meeting/banquet facilities
Mobile app for room service
Non-smoking rooms
Non-smoking throughout
Packed lunches
Parking
Pet basket
Pet bowls
Pets allowed
Physical distancing rules followed
Property cleaned by professional cleaning companies
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Screens / Barriers between staff and guests for safety
Security alarm
Smoke alarms
Soundproof rooms
Spa/wellness center
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Strollers
Sun loungers or beach chairs
Swimming pool
Terrace
Toilet with grab rails
Valet parking
Walking tours
WiFi available
Wine/champagne

Live guest feedback

Guest reviews

9.2out of 10

Doporučuji
Martin · couple · 2026-09-15
10/10
“Kvalita hotelu, super personál, wau umístění hotelu👍”
Worth knowing: O ničem nevím
Andres Anibal · couple · 2026-09-14
9/10
“Desayuno. Habitación.”
Worth knowing: El hotel no tienes las mejores zonas sociales.
Werner · solo traveller · 2026-09-12
9/10
“Ein außerwöhnlich schönes, modernes Hotel in sehr guter Lage, mit sehr aufmerksamem Personal.”
Worth knowing: Es gab wirklich nichts zu beanstanden.
A beautiful hotel let down by the service
Sergey · couple · 2026-09-10
5/10
“The hotel itself is excellent: beautiful, comfortable and very clean. Unfortunately, my overall impression of the stay was seriously affected by the service and by several administrative issues which I would not expect from a Ritz-Carlton.”
Worth knowing: I travel frequently and normally pay for my accommodation, including breakfast, in advance specifically so that check-in and check-out can be as simple as possible. After a flight and a long journey, I simply want to provide my passport, receive the room key and rest. Unfortunately, check-in was quite the opposite. The receptionist spoke so quietly that we repeatedly had to ask her to speak louder, and the whole process felt unnecessarily long and complicated. The manner of communication also felt rather distant and unwelcoming. For a luxury hotel, I would expect the reception experience to make arriving guests feel looked after rather than inconvenienced. I was then asked for an EUR 800 deposit. I have no objection to a hotel having a deposit policy, but I believe such a significant pre-authorisation should be made very clear before arrival. Had I known about it in advance, I would have preferred to leave the deposit in cash. The reason is exactly what happened afterwards. I checked out on 29 August, and as of 10 September the EUR 800 is still not available on my card. I have already had to contact the hotel several times about it. Regardless of whether the delay is technically caused by the hotel, the payment processor or the bank, this is precisely the kind of inconvenience a guest should not have to spend time dealing with after a luxury hotel stay. There were other issues as well. After I had already checked out, I was charged approximately EUR 28 for water from the room that we had not consumed. To the hotel’s credit, this was corrected promptly after I contacted them. On another occasion, when we came for breakfast, a member of staff initially told us that breakfast was not included, although it had in fact been prepaid. Again, we had to spend time explaining and proving something that should already have been correctly recorded in the hotel’s system. None of these incidents would be particularly dramatic on their own.