New Orleans · Louisiana

The Pontchartrain Hotel

Name: The Pontchartrain Hotel
Address: 2031 St. Charles Avenue, New Orleans, Louisiana, 70130, US
Rating: 9

2031 St. Charles Avenue, New Orleans, Louisiana, 70130

The experience

Luxurious Dining OptionsIndulge in American cuisine at Silver Whistle Cafe or enjoy room service from one of the hotel's 3 restaurants.

Convenient AmenitiesMake use of complimentary Wi-Fi, concierge services, and access to a nearby fitness facility for a seamless stay.

Central LocationLocated in the heart of New Orleans, near popular attractions like Magazine Street and the Convention Center.

Plan your next stay at The Pontchartrain Hotel for a perfect blend of comfort and luxury.

At the hotel

Popular amenities

23 listed

24-hour front desk
Accessible shuttle
ATM/banking
Banquet hall
Concierge service
Elevator
Express check-in/check-out
Express check-out
Free newspapers in lobby
Free use of nearby fitness center

View all amenities

Free WiFi
Internet access in public areas - high speed
Luggage storage
No accessible shuttle
Porter/bellhop
Proposal/romance packages available
Safe-deposit box at front desk
Smoke-free property
Stair-free path to entrance
Tours/ticket assistance
Well-lit path to entrance
Wheelchair-accessible on-site restaurant
Wheelchair-accessible public washroom

Live guest feedback

Guest reviews

9.0out of 10

Jon · friends · 2025-10-12
8/10
“Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.”
Stephanie · partner · 2025-10-12
6/10
“This historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was large and had everything that I needed. While the staff was kind, they weren't the most helpful. We had trouble finding a spot to park and unload on our arrival, and when we called the front desk asking for instructions, they didn't have any solutions for us other than "park in the unloading zone". The unloading zone wasn't visible and was full, so we had to circle the hotel for 20-30 minutes before we could even get inside, which was stressful on an unfamiliar city, especially one as busy as New Orleans. Cleaning staff did not come into the room each day, so whenever we needed anything (additional towels, toilet paper, to have the trash taken out, etc.) we had to call and ask for it specifically. There were also many times when we tried to call the front desk for assistance, and nobody answered. While it didn't ruin our stay by any stretch of the imagination, I've had much better service at much cheaper hotels, and I expected better. The restaurants at the hotel were quite good. We were able to get dinner at the Bayou Bar our first night and the burger and catfish sandwich were great, and the silver whistle is great. ”
Joanna · 2025-10-12
6/10
“Loved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .”
Xiu Na · family · 2025-10-11
8/10
“The staffs are very helpful and friendly at the hotel. ”